Customer Service Typical Responsibilities
Front Desk Coverage
Opening Procedures: Check drop box, counting money left in box, check voicemails.
Business hours coverage: Help customers understand bills and receive payments, primarily cash. Work with customers in English and Spanish to ensure resolution to their questions.
Receptionist
Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs. Greet any person entering client site and direct to the appropriate person.
Cashier/Customer Contact
Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.
Service Desk
Open domestic/international service tickets.
Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.
As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.
– Supervisor, Customer Service and Engagement, Financial Services Firm
CWSP Staff
Lori Oportobell
Sara Stanke
Brian Weinberg
CWSP News
Stepping It Up in the Workplace
Arlene, CRSM ’23, has been working with Discover Financial Services in Compliance Operations every Thursday this school year. But during CRSM’s two-week holiday break, Discover experienced what executives there described as an unusual and significant increase in work...