Customer Service Typical Responsibilities

You would be amazed at how much our students can help improve office efficiencies –  polite, eager to learn, and bilingual are all assets they can bring.  Look through some of the activities below to get ideas on how Cristo Rey students can start supporting your office today.

Opening Procedures: Check drop box, county money left in box, check voicemails.

Business hours coverage: Help customers understand bills and receive payments, primarily cash.  Work with customers in English and Spanish to ensure resolution to their questions.

Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching appropriate person to address their needs.  Greet any person entering client site and direct to the appropriate person.

Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.

Open domestic/international service tickets.

Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.

As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.

– Supervisor, Customer Service and Engagement, Financial Services Firm

CWSP Staff

Tom Arens

CWSP Coordinator
CWSP
Phone: 847-714-3343

Giselle Baca

CWSP Coordinator
CWSP
Phone: 224-637-9563

Lori Bell

CWSP Coordinator | Operations Lead
CWSP
Phone: 847-477-2601 ext. 182

Marcelino Hernandez

CWSP Transportation Coordinator
CWSP
Phone: 847-344-7273

Brisel Jiménez

CWSP Coordinator
CWSP
Phone: 847-445-1673

Mari-Lou Menezes

IVC Volunteer
CWSP

Keith Schoeneberger

IVC Volunteer
CWSP

Brian Weinberg

Director, Corporate Work Study Program
CWSP
Phone: 224-219-9724 ext. 254

CWSP News

Corporate Work Study Program Returns to Full Speed

Corporate Work Study Program Returns to Full Speed

Modeling CRSM’s strategic plan to “Survive, Revive and Thrive,” the CRSM Corporate Work Study Program hit the ground running this school year. Almost all the 407 students with business and nonprofit partners. Freshmen spent the last week boarding vans to banks,...

Business Professionals Help Students Explore Career Pathways

Business Professionals Help Students Explore Career Pathways

Forty local business professionals spent the evening of May 17th at CRSM discussing and demonstrating their career journeys with 100 sophomores and seniors. The goal was to help students explore future careers and prepare to seize tomorrow’s opportunities. From...

Work-Study Program Spotlights Mid-Year Milestones

Work-Study Program Spotlights Mid-Year Milestones

On Wednesday, February 25th, the Corporate Work Study Program met virtually with its 80 business partners. Participants gathered in round-table discussions meant to maximize the benefits to the companies, managers, student supervisors and Cristo Rey students. Brian...