Customer Service Typical Responsibilities
Opening Procedures: Check drop box, county money left in box, check voicemails.
Business hours coverage: Help customers understand bills and receive payments, primarily cash. Work with customers in English and Spanish to ensure resolution to their questions.
Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching appropriate person to address their needs. Greet any person entering client site and direct to the appropriate person.
Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.
Open domestic/international service tickets.
Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.
As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.
– Supervisor, Customer Service and Engagement, Financial Services Firm
New AI Club Fosters Innovation and Creativity
It’s Tuesday at 3:30, the end of the school day. A group of about a dozen CRSM students gather in a conference room to assemble, “Deep Blue” and “Angel Bot.” These are the names they’ve coined for the two coding robotic kits they are building. The idea is to gain...
Corporate Work Study Program Returns to Full Speed
Modeling CRSM’s strategic plan to “Survive, Revive and Thrive,” the CRSM Corporate Work Study Program hit the ground running this school year. Almost all the 407 students with business and nonprofit partners. Freshmen spent the last week boarding vans to banks,...
Business Professionals Help Students Explore Career Pathways
Forty local business professionals spent the evening of May 17th at CRSM discussing and demonstrating their career journeys with 100 sophomores and seniors. The goal was to help students explore future careers and prepare to seize tomorrow’s opportunities. From...