Customer Service Typical Responsibilities

You would be amazed at how much our students can help improve office efficiencies –  polite, eager to learn, and bilingual are all assets they can bring.  Look through some of the activities below to get ideas on how Cristo Rey students can start supporting your office today.
Front Desk Coverage

Opening Procedures: Check drop box, county money left in box, check voicemails.

Business hours coverage: Help customers understand bills and receive payments, primarily cash.  Work with customers in English and Spanish to ensure resolution to their questions.

Receptionist

Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs.  Greet any person entering client site and direct to the appropriate person.

Cashier/Customer Contact

Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.

Service Desk

Open domestic/international service tickets.

Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.

As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.

– Supervisor, Customer Service and Engagement, Financial Services Firm

CWSP Staff

Tom Arens

CWSP Coordinator
CWSP
Phone: 847-714-3343

Giselle Baca

CWSP Coordinator
CWSP
Phone: 224-637-9563

Lori Bell

CWSP Coordinator | Operations Lead
CWSP
Phone: 847-477-2601

Marcelino Hernandez

CWSP Transportation Coordinator
CWSP
Phone: 847-344-7273

Mari-Lou Menezes

IVC Volunteer
CWSP

Keith Schoeneberger

IVC Volunteer
CWSP

Brian Weinberg

Director, Corporate Work Study Program
CWSP
Phone: 224-219-9724 ext. 254

Dulce Zariñana

CWSP Coordinator
CWSP
Phone: (847) 445-1673

CWSP News

Recognizing Long-Term Volunteer Catherine Sazdanoff

Recognizing Long-Term Volunteer Catherine Sazdanoff

“The students are such an impressive bunch of people- I am amazed at how prepared and motivated they are. They have so much talent to offer,” says Catherine Sazdanoff, a volunteer of almost 10 years, about our students.  Since 2014, Catherine Sazdanoff has been a...

A day in the life of a Cristo Rey Student – 7 years later!

A day in the life of a Cristo Rey Student – 7 years later!

At the age of 15 Samantha (Sam) Bahena began her journey as a student intern with Advanced Resources. And today at the age of 24, she has risen to the role of Director of Recruiting for that company. In Sam’s sophomore year at Cristo Rey St. Martin College Prep she...

Volunteer Spotlight: Building Brighter Futures

Volunteer Spotlight: Building Brighter Futures

The world has been taken by storm with AI and the new technological revolution it has brought forth, and Cristo Rey St. Martin students are not immune to this phenomenon. Every Monday after school, CRSM’s Robotics Team meets to utilize the ever expansive elements of...