Customer Service Typical Responsibilities
Front Desk Coverage
Opening Procedures: Check drop box, county money left in box, check voicemails.
Business hours coverage: Help customers understand bills and receive payments, primarily cash. Work with customers in English and Spanish to ensure resolution to their questions.
Receptionist
Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs. Greet any person entering client site and direct to the appropriate person.
Cashier/Customer Contact
Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.
Service Desk
Open domestic/international service tickets.
Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.
As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.
– Supervisor, Customer Service and Engagement, Financial Services Firm
CWSP Staff
Lori Oportobell
Sara Stanke
Brian Weinberg
CWSP News
A day in the life of a Cristo Rey Student – 7 years later!
At the age of 15 Samantha (Sam) Bahena began her journey as a student intern with Advanced Resources. And today at the age of 24, she has risen to the role of Director of Recruiting for that company. In Sam’s sophomore year at Cristo Rey St. Martin College Prep she...
Volunteer Spotlight: Building Brighter Futures
The world has been taken by storm with AI and the new technological revolution it has brought forth, and Cristo Rey St. Martin students are not immune to this phenomenon. Every Monday after school, CRSM’s Robotics Team meets to utilize the ever expansive elements of...
Business Partner Appreciation Brunch honors over 15 years of partnerships
Cristo Rey Network Schools are unique in that they offer a well-rounded high school education by incorporating a mandatory internship component along with a standard academic curriculum. Cristo Rey St. Martin partners with over 80 companies in the Northern Chicagoland...