Customer Service Typical Responsibilities

You would be amazed at how much our students can help improve office efficiencies –  polite, eager to learn, and bilingual are all assets they can bring.  Look through some of the activities below to get ideas on how Cristo Rey students can start supporting your office today.
Front Desk Coverage

Opening Procedures: Check drop box, county money left in box, check voicemails.

Business hours coverage: Help customers understand bills and receive payments, primarily cash.  Work with customers in English and Spanish to ensure resolution to their questions.

Receptionist

Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs.  Greet any person entering client site and direct to the appropriate person.

Cashier/Customer Contact

Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.

Service Desk

Open domestic/international service tickets.

Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.

As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.

– Supervisor, Customer Service and Engagement, Financial Services Firm

CWSP Staff

Tom Arens

CWSP Coordinator
CWSP
Phone: 847-714-3343

Giselle Baca

CWSP Coordinator/Operations Lead
CWSP
Phone: 224-637-9563

Celia Cambray-Hernandez

CWSP Coordinator
Work Study
Phone: 847-445-1673

Marcelino Hernandez

CWSP Transportation Coordinator
CWSP
Phone: 847-344-7273

Mari-Lou Menezes

IVC Volunteer
CWSP

Lori Oportobell

Associate Director of the Corporate Work Study Program
CWSP
Phone: 847-477-2601

Keith Schoeneberger

IVC Volunteer
CWSP

Sara Stanke

Director of Corporate Work Study Business Development
CWSP
Phone: 224-565-3272

Brian Weinberg

Director, Corporate Work Study Program
CWSP
Phone: 224-219-9724 ext. 254

CWSP News

Paths Forward; UL shares future career opportunities with students

Paths Forward; UL shares future career opportunities with students

Human resource leaders from Underwriter’s Laboratories Inc. (UL) visited CRSM on Oct. 26th to share their insights on the multitude of career opportunities offered by the Northbrook-based global science leader and help prepare them for the workforce. In addition to...

Winning the COVID-19 Corporate Work Shuffle

Winning the COVID-19 Corporate Work Shuffle

It is no small feat, the business of keeping 400 student-workers on-the-job because many corporations are still working remotely and cannot have students come in for internships. But, through pivoting, innovating and firm resolve; 94% of students have been placed in...

Stepping It Up in the Workplace

Stepping It Up in the Workplace

Arlene, CRSM ’23, has been working with Discover Financial Services in Compliance Operations every Thursday this school year. But during CRSM’s two-week holiday break, Discover experienced what executives there described as an unusual and significant increase in work...