Information Technology Typical Responsibilities
Hardware Management
Hardware set-up: Routinely monitor, test, repair and, as needed, replace computer hardware (i.e. monitor, printer, keyboard, mouse, USB connection, etc.) that is not functioning properly.
On-site support: Set up, test, monitor and support technology and audio visual equipment (i.e. Polycom, microphone, projector) within corporate facility.
Perform checks on hardware throughout corporate facility (i.e. restart computers, check printers are working, change paper and toner).
Hardware swap: Contact user to schedule a time to change out components (i.e. desktop, laptop, monitor, and/or printer). Apply asset tags to each new component and record in asset management system.
Asset management: Responsible for entering incoming and outgoing asset information into client system. Conduct inventory of hardware/software components and record in central data source for each device in the department.
System Testing
Business System Analyst: Create system test script for new applications for desk/laptop, iPhone, and iPad, run test, document results for requirements and communicate results to IT team.
Project management: Monitor testing project dashboard and request forms, track active projects Stage-Gate status and determine next steps to complete the testing requirements.
Technology Configuration
Laptop Imaging: Image laptops for new employees and consultants, including completion of testing steps and delivery to user.
Update computers by installing and/or removing software applications and complete testing to ensure install complete.
Update master image folders including updates to all applications, necessary configuration changes and the addition of new applications, as needed.
Remote testing: Configure, correct and test remote laptops via remote control software to solve user issues.
Alonzo took the initiative to manually perform updates to all in-place classroom computers. His analytical skills and dedication to understanding the intricacies of the task at hand were commendable. His proactive approach not only demonstrated a high level of commitment but also significantly contributed to the reduction of down time and interruptions for our end users. It’s moments like these that highlight the benefit to our CRSM interns!
– Mark Marousek, IT Help Desk, Rosalind Franklin University
CWSP Staff
Lori Oportobell
Sara Stanke
Brian Weinberg
CWSP News
Business Partner Spotlight: First Insurance Funding
First Insurance Funding (A Wintrust Company) has been a Corporate Work Study Partner of CRSM since 2007. Currently, First Insurance employs five Cristo Rey St. Martin students, four in Office Services, and one in the Marketing Department. Our Corporate Work Study...
Building Bridges: Cultivating a Partnership with Overture Promotions
7 months into our first year with students working at Overture Promotions, and already a strong, and collaborative relationship has been developed through our Corporate Work Study Program. Overture Promotions is a certified minority-owned company located in the...
Lunch & Learn: CRSM Alumni Discuss Their Post-High School Journeys
It wasn’t that long ago that Stephanie Salazar, CRSM ’14; Dominican University ‘18 and Josh Washington, CRSM ’17; Loyola University Chicago ’21, were high school students contemplating their futures. Fast forward to 2024 and you will find Josh working at Discover...