Sales Operations Typical Responsibilities
Sales Support
Manage Customer Orders
Update customer order in client system, coordinate shipment and timeline for delivery, and communicate with customers.
Customer Sales Support
Run weekly client ads and communicate with sales team members to ensure proper product information utilized by client. Review customer website to ensure proper product information and images utilized; communicate with sales team members as needed to ensure updates are made.
Field Sales Support
Send client product samples to sales representatives per client procedure and record within client system. Shipments are a critical component to ensuring strong service.
Review
Review proposals and marketing materials for errors and flow. Administer SharePoint site for proposals team.
Reporting
Sales Reporting
Work with sales team to gather data, design reports and generate reports on regular basis (weekly, monthly). Modify report design, as needed, to best serve client sales team.
Customer Call Audit and Analytics
Extract customer call data from client system, build a report to summarize and analyze data. Analyze subset of customer service calls, document conversation and wait time and determine reason for customer call and/or why an agent transferred customer to a different department.
“Fatima… has impressed us with her professionalism and willingness to learn. She has embraced all the new things we have taught her around sales. We are excited… [to get] her more involved in dissecting customer data.”
Patrick Langan, Assistant Manager, Inside Sales, W.W. Grainger, Inc.
CWSP Staff
Lori Oportobell
Sara Stanke
Brian Weinberg
CWSP News
Corporate Work Study Program Returns to Full Speed
Modeling CRSM’s strategic plan to “Survive, Revive and Thrive,” the CRSM Corporate Work Study Program hit the ground running this school year. Almost all the 407 students with business and nonprofit partners. Freshmen spent the last week boarding vans to banks,...
Business Professionals Help Students Explore Career Pathways
Forty local business professionals spent the evening of May 17th at CRSM discussing and demonstrating their career journeys with 100 sophomores and seniors. The goal was to help students explore future careers and prepare to seize tomorrow’s opportunities. From...
Work-Study Program Spotlights Mid-Year Milestones
On Wednesday, February 25th, the Corporate Work Study Program met virtually with its 80 business partners. Participants gathered in round-table discussions meant to maximize the benefits to the companies, managers, student supervisors and Cristo Rey students. Brian...