Customer Service Typical Responsibilities
Front Desk Coverage
Opening Procedures: Check drop box, county money left in box, check voicemails.
Business hours coverage: Help customers understand bills and receive payments, primarily cash. Work with customers in English and Spanish to ensure resolution to their questions.
Receptionist
Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs. Greet any person entering client site and direct to the appropriate person.
Cashier/Customer Contact
Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.
Service Desk
Open domestic/international service tickets.
Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.
As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.
– Supervisor, Customer Service and Engagement, Financial Services Firm
CWSP Staff
Giselle Baca
Celia Cambray-Hernandez
Marcelino Hernandez
Lori Oportobell
Sara Stanke
Brian Weinberg
CWSP News
Where Education Meets Business
On October 25, CRSM teachers had the unique opportunity to visit the Corporate Work Study Program (CWSP) workplaces of their students, spending time at various business partner locations where students gain hands-on experience throughout the week. Earlier this year,...
October 2024 VLOG
Oscar Gonzalez’s Speech from the 2024 Business Partner Appreciation Brunch
Good morning, everyone! My name is Oscar Gonzalez, and I am a proud graduate of Cristo Rey St. Martin, Class of 2017. I attended the College of the Holy Cross in Worcester, Massachusetts and graduated in 2021. Currently, I work at Abbott as an Accounts Payable...