Customer Service Typical Responsibilities
Front Desk Coverage
Opening Procedures: Check drop box, county money left in box, check voicemails.
Business hours coverage: Help customers understand bills and receive payments, primarily cash. Work with customers in English and Spanish to ensure resolution to their questions.
Receptionist
Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs. Greet any person entering client site and direct to the appropriate person.
Cashier/Customer Contact
Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.
Service Desk
Open domestic/international service tickets.
Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.
As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.
– Supervisor, Customer Service and Engagement, Financial Services Firm
CWSP Staff
Marcelino Hernandez
Brian Weinberg
CWSP News
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